The digital payment application named Venmo allow users to send and receive payments. It has been observed that users are looking to unfreeze their Venmo account as they are facing issues.
Below, you will get the highlights on why your Venmo account got frozen and the ways to unfreeze the same.
How to Unfreeze Venmo Account?
There are multiple ways to unfreeze the Venmo account, some of them are listed in detail below:
When the reason is Bank account funds:
If your Venmo account has been frozen because of insufficient funds then kindly follow below mentioned steps:
- Browse down to venmo.com/addfunds. You may browse it on your personal device or computer.
- At the Window enter the Sign-in Details of your Venmo account.
- A pop-up window will appear where you have to select the bank from where you want to transfer the funds.
- On the next page, enter the amount you want to transfer.
Note: For performing the above mentioned step, make sure to attach a bank account that is verified on Venmo.
Venmo will take 2-3 business days to unfreeze your account as soon as the transfer will be done.
User Agreement Violation:
If your account is frozen due to a user agreement violation, follow the steps mentioned below to unfreeze the account:
- Scroll to venmo.com/recover and enter your details to log in.
- Click on the email which is sent by Venmo at the time when your account got frozen. While replying to the mail you have to attach a photo of a valid form of ID so that Venmo can verify the account.
You may also call Venmo between 10 AM to 6 PM, from Monday to Friday to get your issue cleared.
How can I connect to Venmo to unfreeze my account?
Users can connect with Venmo directly from the application. For connecting with Venmo follow the steps mentioned below:
- On the Venmo Application click on the Menu icon present in the upper left-hand corner.
- Click on the “Get Help” option that is available at the bottom of the menu.
- Tap on “Contact Us.”
- Click on the option of “Connect With A Human” and tap on the option of “Chat With Us.”
Why is your Venmo Account Frozen ?
There are various reasons why your Venmo Account is Frozen .
Reasons are –
- Due to suspicious activity
Any kind of suspicious account activity will instantly freeze your Venmo account.
Now, this includes logging in from a different location or computer or frequently entering a wrong log-in PIN.
Then, Venmo will send you a mail regarding this and a great way to unfreeze your account is by contacting the support team.
- Inadequate funds on your Venmo Account
It is definitely possible that your account gets frozen because of not having enough funds in it.
This is most usual reason why your account gets frozen.
Moreover, always remember that Venmo needs your account’s information to be appropriately verified before you begin to pay for anything or any service.
In case, you are not able to make a payment or any transaction, this means that you are out of money on your linked debit or credit card.
- If you break the User Agreement
There is clearly mentioned in Venmo User’s Agreement that, to protect their users they will freeze the Venmo account if there will be any violation in the policy.
Also, this isn’t related to any payment or transfer. The only way to fix this – if your account gets frozen due to this reason, is to contact the Support Team.
Can you prevent having frozen Venmo Accounts ?
If you don’t want to face this issue of frozen Venmo account , follow the below mentioned steps-
- Don’t share your account details-
Do not share your account details with anyone. In other words, don’t give access of your Venmo account to anybody, since this violates the User Agreement.
- Don’t be out of funds –
In case, you don’t have sufficient funds in your bank account or if your credit card reaches its limits, try to solve it.
- Use personal devices to log in –
Make sure to use your own device while logging in because logging in from some infrequently used device may be the reason of your frozen account.
Why is your Venmo account temporarily frozen ?
To provide the highest level of security, Venmo could freeze your account.
Not only this, they can request certain documents from your or even reverse your payments.
Also, the reason can be if any account activity is practiced that seems to be against the User’s agreement.
Can you receive money if your Venmo account is frozen ?
Yes, you can receive money even if your account is frozen.
Venmo mainly freezes your account because of failed payments or if there is any unpaid balance.
Any funds you receive will firstly be paid for the balance you owe.
How can you withdraw money from your frozen account?
You should be aware that frozen accounts don’t allow any debit transactions.
Whenever any account is frozen, it’s impossible for any account holder to make any withdrawals, or purchases.
However, people can continue to make deposits.
In simple words, you can put money into an account but you can’t take out any money.
How you know if Venmo account is frozen ?
- You will be notified through an email. There will the explanation given about the reason.
- Whenever you will try to make a payment, there will be a pop-up message visible to you.
- There will no payments which can go through from your side.
How long does it take to unfreeze Venmo account?
For your information, your account will be freezes throughout, if you do not take any action for this.
Once you decide to unfreeze it and follow the steps mentioned in this guide, the Venmo team will unfreeze your account in 2-3 business days.
How long can a bank freeze your account for any kind of suspicious activity?
Normally, for any misunderstandings or simpler situations, the freeze can be for to 7-10 days.
However, if there is any other complicated situation, the bank may request detailed information and take up to 30 days or even more to decide whether to unfreeze or close the account completely.
How to Unfreeze Venmo accounts is mentioned in clear ways in this article. Users can either choose to manually unfreeze the account or may connect with the Venmo customer care executives.
We recommend you to maintain the user agreement policies while making the transaction to avoid a freezing situation.
For more Venmo related issue, kindly visit Green Trust Cash Application.
If you want to unfreeze your account in the fastest way then use a debit card to pay back the amount. At Venmo, you will get the option to pay with your bank, but the payment will take around a few days to complete.
Yes, Venmo can suspend the account due to a violation of its terms.
Venmo generally takes about two to three working days to unfreeze the account.